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Customer Care Qualifications
Customer Care Module
This module is designed for all staff that deal directly with customers whether they are selling products, taking bookings, waiting at tables or acting as instructors or guides. It aims to provide candidate's with the knowledge and skills to provide the service their customers expect. Thus ensuring repeat visits /sales and raising the company profile/brand. Candidate's will learn how to improve service and how to deal positively with complaints from customers. The module will consider communication with customer's face to face, over the telephone and in writing.
Customer Care Tutor Module
Those who wish to tutor or examine on STA training courses must satisfy the STA of their abilities in these areas. Attending a Tutor's Course and satisfying the course tutor/s of their abilities normally achieves this objective; recognition is given for relevant prior experience.
