You are here: Pages > STA Awarding Body Policies

STA Awarding Body Policies

> STA Late Registration Fee Policy
> STA Fit for Duty Policy
> Injury to Candidate Policy
> Removing a Candidate from a Course Procedure
> Reasonable Adjustment Policy
> Complaints Procedure
> Enquiries About Results and Appeals Procedure
> Special Concideration Policy
> Malpractice Policy
> Customer Service Statement
> Equal Opportunities Policy
> Policy on Accepting Pregnant Candidates
> Return of STA Manuals Policy

Please click here to be taken to the "Downloadable Versions" of the STA Awarding Body Policies

STA Late Registration Fee Policy

Following discussion at the last STA Education Committee meeting it has been agreed to readjust the Course Registration notification period as follows from 1st April 2009:

All Courses must be notified to the Course Registration Department at least 28 days before a Course is due to start in order to eliminate the possibility of incurring the £25 late admin fee.
If there is a genuine reason for a late registration you may now register Courses between 14-28 days before a course is due to start; however if this becomes habitual a short notice administration fee of £25 will be charged.
It may not be possible to fulfil registrations that are not received within the 14 days before a Course is due to start, these requests will be considered on an individual basis and charged appropriately (£25 + any additional delivery charges).
For registrations within the 28 days notice please contact the Course Registration Department for approval.

STA Fit for Duty Policy

The Swimming Teacher, Lifeguard, Lifesaver, First Aider and Pool Plant Operator perform important and responsible roles requiring professionalism in their conduct.

It is of paramount importance for the safety of pupils, customers, colleagues and the public that they are physically fit and mentally capably of performing their respective roles and should not be suffering from the effects of intoxicating liquor and/or drugs of any description while on duty.

STA recommend anybody reporting for duty under the influence of alcohol and/or drugs should be escorted from the premises and that the incident is treated as gross misconduct and full disciplinary procedures are taken.

Please see “Removing a Candidate from a Course Procedure” for further reading.

Injury to Candidate Policy

The Injury to Candidate Policy provides Safety Training Awards Awarding Body (STA AB) and its approved Course Organisers, Tutors and Teacher/Examiners with the procedures for dealing with injuries to candidates, members and any others involved in providing STA AB qualifications.

Approved Course Organisers, Tutors and Teacher/Examiners have a responsibility to report any injury immediately to the awarding body or as soon as reasonably possible if out of office hours. The ‘Teacher/Tutor Accident Report Form’ can be found at the bottom of this page by clicking the "Injusty to Candidate Policy" document.

Removing a Candidate from a Course Procedure

The Course Organiser and the Course Tutor have responsibility for the overall safety of candidates and any others involved in a course. The ‘Removing a Candidate from a Course Procedure’ provides STA AB approved Course Organisers, Tutors and Teacher/Examiners with the procedure for expelling a candidate from a course.

The following are reasonable grounds for immediate expulsion of a candidate from a course:

Being intoxicated by alcohol or drugs
Being abusive or threatening
Putting the Tutor, him/her self or other candidates at risk.

When asking a person to leave a course be firm but courteous and if possible have a supervisor or member of management as a witness to the event. Do not become involved in an argument; in extreme cases call the police for assistance to have the offender removed.

If it has been necessary to expel a candidate an ‘Incident Report Form’ must be completed and returned to the awarding body, this is downloadable at the bottom of this page by clicking on the "Removing a Candidate from a Course Procedure" file.

Reasonable Adjustment Policy

The STA AB Equal Opportunities Policy guarantees a fair assessment for all candidates; it is permissible, when necessary, to make reasonable adjustments for candidates with particular requirements to enable them to access fair assessment and demonstrate attainment.

Any reasonable adjustments made:

Must not invalidate the assessment requirements set out in the specification for the relevant qualification.
Must reflect the current needs of the individual candidate and, as far as is reasonably possible, his/her usual method of working.
Must not give the candidate an unfair advantage compared to candidates for whom reasonable adjustments are not being made.
Must maintain the relevance, reliability and comparability of the assessment.

All approved Reasonable Adjustments will be monitored and reported to the Education Committee for evaluation.

Procedures for Requesting Reasonable Adjustments

Access arrangements may cover the entire course and not just the examination, they should be applied for prior to starting the course; if it is adjustment to an examination paper a minimum of 14 days notice is required. Arrangements for any adjustments must be approved by STA AB. The STA AB Request for Access Arrangements Form is downloadable from the bottom of this page by clicking on the "Resonable Adjustment Policy" document.

Standard adjustment procedures that may be requested are:

Modified Enlarged Examination Papers - for candidates with visual impairment that an enlarged paper would allow them access to a fair assessment (14 days notice required).
Examination Time Extension – extra time is not permitted in practical skills performance. An allowance of up to 25% extra time is permissible for examination papers if the candidate has learning difficulties supported by an official assessment/report indicating that there is evidence of need.
Use of a Reader – for candidates with visual impairment or their reading skills have been tested and technically defined as Below Average. The reader is a responsible adult who reads the questions to the candidate and must not be the course tutor, relative, friend or peer of the candidate. The reader must only read the question paper instructions and the questions, but must not explain or clarify; they may, if requested, repeat instructions, read back what has been written, give the spelling of a word on the paper.
Use of a Scribe – for candidates who cannot write legibly due to learning difficulties such as dyspraxia. The scribe is a responsible adult who writes down a candidate’s dictated answers to the questions and must not be the course tutor, relative, friend or peer of the candidate. The use of computer software that produces a hard copy of the candidate’s dictated speech is permissible as a scribe.
Use of a Sign Interpreter – for candidates who’s normal way of communication is by sign language. The Sign Language Interpreter is a responsible adult who is proficient in the use of the candidate’s sign language and must not be the course tutor, relative, friend or peer of the candidate. The Interpreter must only sign the question paper instructions and the questions, finger spelling technical terms; but they must not explain or clarify; they may, if requested, repeat instructions. Candidates may only be permitted to sign their answers in coursework and MCQ exams where the answers involve single words.
Use of earplugs and/or nose clip – for candidates who have a temporary medical condition such as ‘Swimmers Ear’ that requires keeping the ear canal dry, or a nasal problem such as ‘Sinusitis’ that requires avoiding water from entering the sinuses, a supporting letter is required from a doctor requesting the need for the use of earplugs and/or nose clips.
Use of Swimming Goggles – the wearing of swimming goggles is not recommended when rescue training, as there is a possibility of injury from physical contact. If using goggles for fitness training, remember they are designed for surface swimming only, deep dives will cause pressure on the eyes. Candidates are permitted the use of swimming goggles for the NaRS PH 25metre swim; for candidates with allergies to chemicals in the water a supporting letter is required from a doctor requesting the need of swimming goggles to protect the eyes. When wearing goggles the candidate takes full responsibility for any injury that may arise from there use.
Other Arrangement Request – any other reasonable adjustments for candidate with particular requirements will be assessed on a case-by-case basis on receiving the request and the appropriate supporting evidence.

Course Organisers and Tutors must endeavour to identify candidate needs as soon as possible to allow appropriate arrangements to be made and approved by STA AB.

The process for requesting access arrangements and the evidence required will vary according to the qualification specifications, the candidate’s circumstances and any other factors that may need to be taken into consideration; therefore STA AB approval will need to be obtained on a case-by-case basis.

Approval will not be granted if an adjustment requested compromises the assessment criteria. Failure to comply with this policy may constitute malpractice and the resulting disqualification of the candidate.

Course Organisers and Tutors should assist candidates in choosing an appropriate qualification route, making them aware of the qualification specification requirements. Candidates may still decide to undertake a qualification knowing they cannot fulfil the assessment requirements, in these situations a Certificate of Attendance will be issued.

Complaints Procedure

If you are in anyway dissatisfied with the service provided:

Please put your complaint in writing to enable us to fully address the issues that you raise.
All correspondence will be acknowledged within 5 working days.
STA AB will appoint a senior officer, who would not have had any previous involvement with the case, to perform an unbiased review of the issues raised.
A letter will be sent to the complainant, within 28 calendar days of receiving the complaint, with the result of the review and any actions that STA AB have instigated in response to the complaint.

Please write to:
STA
Complaints
Anchor House
Birch Street
Walsall
West Midlands
WS2 8HZ

If you are dissatisfied with the outcome you may contact the appropriate Regulatory Authority.

Enquiries About Results and Appeals Procedure

STA AB offers the following Enquiry about Results service:

Clerical re-check – all clerical procedures leading to the issue of results are re-checked, including:
- Totalling and recording of marks.
- The application of any adjustments.
- The application of any special considerations.
Post-results review – this reviews the original paper to ensure correct marking of multiple-choice examinations.
Post-results moderation – this allocates a second senior examination marker to review the original examination paper to ensure a fair and consistent assessment for essay questions.

Applications will only be accepted from Course Organisers or Course Tutors using the STA AB Enquiries About Results Form, this is downloadable from the bottom of this page by clicking on the "Enquiries about Results and Appeals Procedure" document. The candidate must be informed of the possible outcomes and costs involved and must sign the form giving consent to the Course Organiser or Course Tutor to make the enquiry about the result. There is no guarantee of a favourable result and it is possible that an adjustment can go down as well as up. The fee payable is £20 per service required, this is refundable if the result is amended.

The candidate has 14 calendar days from receiving the result to submit an Enquiry to STA AB, Anchor House, Birch Street, Walsall, West Midlands, WS2 8HZ

STA AB will acknowledge receipt of the Enquiry within 5 working days, which will be followed promptly by the re-check, review and/or moderation process and the outcome reported as soon as it is available, but within a maximum of 28 calendar days.

If the candidate is dissatisfied with the result of the Enquiry he or she is able to appeal the decision within 14 calendar days of receiving the Enquiry result. (The Appeal Forms are downloadable at the bottom of this page by clicking the "Enquiries about Results and Appeals Procedure" document.)

Appeals Procedure

Any candidate who is dissatisfied with the assessment result has the right to appeal the decision. The procedures are:

Part A

The candidate should initially discuss his or her concerns with the course tutor.
The candidate and the Course Tutor should complete part A of the Appeal Form and submit it to the STA AB with the appeal fee of £40. It must be lodged with the STA AB within 28 calendar days of the final result being issued to the candidate. The Appeal Form is downloadable from the bottom of this page by clicking the "Enquiries about Results and Appeals Procedure" document.
STA AB will acknowledge receipt of the Appeal within 5 working days, which will be followed promptly by the adjudication process and the outcome reported as soon as it is available, but within a maximum of 28 calendar days.
STA AB will appoint a senior officer to act as an adjudicator, who would not have had any previous involvement with the case. The adjudicator will take into account the written submission from the candidate and Course Tutor and review the procedures that were followed to reach the original decision; this may include contacting any external examiners that were involved.
A letter will be sent to the Course Tutor and the candidate containing STA AB’s decision with a summary of the results from the adjudication.
If the appeal is upheld the appeal fee will be reimbursed to the candidate.

Part B

If the appeal goes against the candidate, the candidate may appeal the decision to an impartial panel appointed by the Education Committee. The Appeal Form is downloadable from the bottom of this page by clicking the "Enquiries about Results and Appeals Procedure" document.
The appeal submission must be lodged with the STA AB within 14 calendar days of receiving the Part A decision, accompanied with a further appeal fee of £40.
STA AB will acknowledge receipt of the Appeal within 5 working days.
The Education Committee will appoint an impartial appeals panel to evaluate the procedures used for consistency with STA AB codes of practice and whether they were applied fairly in reaching the decision.
The Appeals Panel will comprise a minimum of three and a maximum of five members.
Appeals Panels are not allowed to re-mark or reassess work, but may order that a further re-mark or reassessment takes place if they consider that procedures were not adequately followed.
STA AB will make arrangements to promptly hear the appeal at Anchor House and will offer the appellant a choice of no more than three hearing dates. If the appellant, or his/her representative, does not attend the hearing may proceed in his or her absence.
The appellant has the right to bring any relevant witness(es) to the hearing (a maximum of three are allowed) provided their details are listed with the Part B submission.
STA AB also has the right to call any relevant witness(es) to the hearing (a maximum of three are allowed).
The appellant’s parents/carers may attend as observers with the prior permission of the chair of the panel, but are not allowed to participate in the hearing.
STA’s Chief Executive Officer has the right to attend any appeal as a representative or an observer.
All materials relevant to the appeal will be sent to the appellant no later than seven calendar days prior to the hearing; conditions may be set to protect the confidentiality of material and ensure compliance with the Data Protection Act.

The Hearing Procedures

The Chair will be a member of the panel (not the independent member).
STA AB will provide a secretary to record the proceedings.
The appellant will present his/her case to the panel.
The representative of STA AB will have the opportunity to question the appellant (if relevant).
The Panel members will have the opportunity to question the appellant.
At the end of the questions the hearing will conclude and the appellant, witness(es) and STA AB representative will withdraw.
The Panel will decide in private whether to allow or not to allow the appeal or refer back to STA AB for further action.

Post Hearing

The decision of the Appeals Panel will be communicated in writing to the appellant within 5 working days of the hearing.
If the appeal is upheld all the appeal fees will be reimbursed to the candidate.
If the outcome of the appeal affects the accuracy of the results for other candidates this may require adjusting marks or re-arranging assessments to maintain the integrity of the qualification.

Part C

If the appellant is dissatisfied with the Appeals Panel decision he/she may appeal to the Trustees of the Association within 14 calendar days of receiving the decision, accompanied with a further appeal fee of £50. The Appeal Form is downloadable from the bottom of this page by clicking the "Enquiries about Results and Appeals Procedure" document.
The Trustees will acknowledge receipt of the further Appeal within 5 working days.
The appellant will be contacted within 14 calendar days to outline the procedures that will be adopted.
An independent person who is not, and has not been at any time during the past seven years, a member of the STA’s board or committees, or an employee or examiner of the awarding body, will provide an independent review of STA AB procedures, checking that they were followed correctly and making any relevant recommendations to the Trustees. The Trustees will make the final decision.
If the appeal is upheld all the appeal fees will be reimbursed to the candidate.
If the outcome of the appeal affects the accuracy of the results for other candidates this may require adjusting marks or re-arranging assessments to maintain the integrity of the qualification.
If the appellant is dissatisfied with the Trustees decision he/she may contact the appropriate Regulatory Authority.

Special Concideration Policy

The STA AB Equal Opportunities Policy guarantees a fair assessment for all candidates; it is permissible, when necessary, to arrange for ‘special consideration’ to be given to candidates who suffer temporary illness, injury or indisposition, be it emotional or physical, that may affect performance at the time of assessment.

Special Consideration is a post examination adjustment to the marks of a candidate’s examination paper or the rearrangement of an examination time and/or date.

Any special considerations made:

Must treat candidates fairly.
Must not invalidate the assessment requirements set out in the specification for the relevant qualification.
Must require the candidate to fully meet the assessment requirements, STA AB do not offer an aegrotat award.
Must not give the candidate an unfair advantage compared to candidates for whom special considerations are not being made.
Must maintain the relevance, reliability and comparability of the assessment.

All approved Special Considerations will be monitored and reported to the Education Committee for evaluation.

Conditions for eligibility to Special Considerations

Candidates must have attended the course for the appropriate amount of hours and have been fully prepared by the tutor to take the assessment, but if performance in the examination or in the production of coursework is affected by adverse circumstances beyond their control. Special Consideration will be given to:

Temporary illness, or accident, or injury at the time of assessment, but not a long-term illness.
Being involved in an accident or assisting at the scene of an accident.
Bereavement of a family member, relative or close friend while participating on the course or at the time of assessment.
A domestic crisis at the time of assessment, such as a fire, or flood, but not moving house or taking holidays.
Serious disturbance during an examination, such as evacuation of the premises, or noisy/disruptive building work, but not mobile phones going off.
Accidental events such as being given the wrong examination paper, being given a defective examination paper or the examination papers not arriving on time.
Participation in sporting events at international level at the time of assessment.
Failure of practical equipment, such as resuscitation manikins.
Failure by the course organiser or course tutor to implement previously agreed ‘Access Arrangements’.
If a situation arises where candidates have been prepared for the assessment but the wrong texts have been used (out of date manuals, other organisations manuals etc.), this will be investigated on a case-by-case basis with the objective of treating the candidates fairly without compromising the relevance, reliability and comparability of the assessment.

Note:
Candidates will not be eligible for Special Consideration if performance in the examination or in the production of course work is affected by:

Committing a crime.
Consuming alcohol or any other non-prescribed drugs.
Disobeying STA regulations.
Failure to attend the prescribed sessions.
Misreading question paper instructions and answering the wrong questions.
Failure to request Access Arrangements in sufficient time.

Candidates may still decide to undertake a qualification knowing they cannot fulfil the assessment requirements, in these situations a Certificate of Attendance may be issued.

Special Consideration will not be accepted by STA AB if it is considered to compromise the assessment criteria. Failure to comply with this policy may constitute malpractice and the resulting disqualification of the candidate.

Coursework Special Consideration

If a candidate is eligible for special consideration during the period when coursework was produced, it may be possible to accept a reduced quantity of coursework without penalty provided the candidate has attended the part of the course covering the appropriate subject matter. STA AB will not agree reduced coursework in advance of a course; a Special Considerations Form should be submitted with the course paperwork and a copy of the Candidate’s Completion Declaration page.

Lost or Damaged Coursework

If a candidate’s coursework is lost or damaged, it may be possible to accept a tutor’s statement of completion for which there is no physical evidence, provided the tutor can verify the work was done and it was not the consequence of negligence on the part of the candidate.

Examination Problems

If an incorrect examination paper has been issued to a candidate or the paper is defective in anyway, such as an incorrectly printed page, notify STA AB on the Special Considerations Form, as an adjustment will be considered on a case-by-case basis.

STA AB will notify Course Organisers, course tutors and the candidate of any discrepancies found when checking results.

Procedure for Requesting Special Considerations

Following an examination or assessment a tutor or course organiser may wish to submit a ‘Request for Special Consideration’ Form, in recognition of the difficulty a candidate has been under. The form is downloadable from the bottom of this page by clicking the "Special Concideration Policy" document and should be submitted with all the paperwork at the end of the course within 7 days of the examination conclusion.

Please indicate on the form the exact nature of the adverse condition/s that you consider make the candidate eligible for a special consideration and supply copies of any appropriate evidence to support your request, securely attached to the form. You may photocopy the completed form for your records.

Please note that there will be occasions when candidates are too unwell or distressed to complete an examination and occasionally candidates do under perform.

Malpractice Policy

The Malpractice Policy provides Safety Training Awards Awarding Body (STA AB) and its approved Course Organisers, Tutors and Teacher/Examiners with the procedures for dealing with malpractice on the part of candidates, members and any others involved in providing STA AB qualifications.

What is Malpractice?

For the purposes of this policy, malpractice is defined as the deliberate falsification of records and/or using unfair means during examinations in order to obtain a qualification or certificate. Examples include:

Claiming certification for non-active candidates.
Claiming for a certificate for candidates who have not undergone appropriate assessment.
Claiming for incorrect units or qualifications.
Claiming for fictitious candidates.
Fraudulent candidates.
Using any books, notes or other material for theory examinations.
Communicating with other candidates or outside sources during theory examinations.

It is distinguished from mal-administration, which is the accidental claiming or issuing of certificates. The former is a deliberate act to deceive, the latter incompetence or a simple mistake.

Reporting Malpractice

Approved Course Organisers, Tutors and Teacher/Examiners have a responsibility to report any alleged or suspected malpractice immediately to the awarding body or as soon as reasonably possible if out of office hours. STA AB will then investigate the alleged irregularities and in all cases, notify the regulatory authorities, once malpractice has been proven. STA AB will also indicate the proposed action and an estimated timescale for the investigation to the regulatory authorities. The ‘Report of Suspected Malpractice’ Form is downloadable from the bottom of this page by clicking the "Malpractice Policy" document.

If material collected by STA AB is confidential to the individual, such as financial details, STA AB will ensure that this is kept secure and not disclosed to a third party. Additionally STA AB will guarantee that a complainant’s identity will not normally be disclosed without his or her formal written agreement.

Failure to cooperate may lead to certificates not being issued and future registrations not being accepted.

Any report of malpractice will be sent to the Education Committee who may refer the matter to the Trustee’s. The Education Committee have the power to reassess candidates and suspend members where malpractice is proven; the Trustees of the association have the power to disqualify candidates, expel members and take legal action where gross malpractice is proven. STA AB will inform the regulatory authorities of the outcomes of procedures and will cooperate with any follow-up investigations required by the regulatory authorities and agree on appropriate remedial action if there is evidence that certificates may be invalid.

Customer Service Statement

STA AB is committed to an efficient, responsive and supportive service for Course Organisers, Tutors, Teacher/Examiners and candidates.

The Customer Service Commitment will be sustained by:

Using clear English in all documents and publications (STA AB does not offer qualifications in Welsh or Irish for Wales or Northern Ireland).
Identifying ourselves by name, organisation and department when answering telephone calls.
Identifying ourselves by name, organisation and position when answering emails and letters.
Ensuring that all correspondence is acknowledged within 5 working days followed promptly by a full reply.
Ensuring that all manuals, documentation and examination papers are delivered in good time for the start of the course.
Ensuring that all qualification documentation is processed within clearly defined time parameters; Course Organisers will receive pre-course packs 14 calendar days before the course commences (provided the course has been registered at least 28 calendar days in advance); Candidates and Course Organisers will be informed of results within 28 calendar days of STA AB receiving all the relevant documentation.
Issuing Certificates - Provided that all requirements have been satisfied STA AB will issue notification of the results and the certificate, to the candidate, within 28 days of receipt of the required paperwork and fees from the course organiser.
Monitoring and evaluating all internal and external systems for effectiveness.
Monitoring and evaluating all Tutoring Feedback, Examining & Course Management Feedback and Candidate Course Evaluation forms, this will be reported back to the Education Committee.
Responding to comments on qualifications, examination papers and administration through the STA Tutor Forum.
Providing an STA Awarding Body area on the STA website.
Publishing details of all registration fees on the STA AB section of the website.
Providing support information on the STA website.
Providing downloadable documentation on the STA website.
Providing enquires and appeals procedures for tutors and candidates that will be processed within clearly defined time parameters; all enquiry applications will be acknowledged within 5 working days and the Course Tutor and Candidate informed of results within 28 calendar days; all appeals will be acknowledged within 5 working days and the decision of the appeal panel sent to the appellant within 5 working days of the hearing.
Providing a responsive and unbiased complaints procedure that will be processed within clearly defined time parameters; all complaints will be acknowledged within 5 working days and the complainant informed of the decision/outcome within 28 calendar days.

Contacting STA Awarding Body

Please quote your membership number in all communications.
All enquires, appeals and complaints should be submitted to STA on the appropriate form (with the required fee if applicable), these are available as a download from the website.
STA is happy to informally discuss any specific problems by telephone, letter or email, contact:

STA Awarding Body
Anchor House
Birch Street
Walsall
West Midlands
WS2 8HZ
Tel: 01922 645097
Fax: 01922 720628
Email: sta@sta.co.uk

Equal Opportunities Policy

Safety Training Awards Awarding Body has an Equal Opportunities Policy and will not discriminate on the grounds of sex, race, colour, nationality, national or ethnic origin, marital status, sexual orientation, age, disability, political or religious belief.

Safety Training Awards Awarding Body believes that all candidates have the right to be treated with dignity and respect and Safety Training Awards Awarding Body will not condone or permit harassment or discrimination.

Safety Training Awards Awarding Body is committed to Equal Opportunities by taking positive action to:
- Comply with the requirements of equalities legislation currently in force and monitoring for any future revisions.
- Promote practices and procedures that give Equal Opportunities to everybody who wish to achieve one of our awards.
- Consider the needs of all potential candidates when developing qualifications to minimise any later need to make reasonable adjustments for candidates with particular requirements.
- Develop assessment methodologies that are based on award requirements and aim to avoid unnecessary barriers to achievement.
- Guarantee fair assessment for all candidates, including those with particular assessment requirements.
- Monitor all publications and material produced by STA AB to ensure that they are free from bias.
- Promote the principles of diversity and accessibility.
- Monitor and review our policy on a regular basis, taking into account all changes to current legislation.
The Equal Opportunities Policy will be implemented by:
- Promoting the policy on the STA website Awarding Body section and making it readily available to anyone who requires it.
- Inclusion in regular CPD activities for staff, tutors, moderators and examiners.
- Inclusion within the monitoring, reviewing and development of awards and associated publications and material by consultation with the membership through the appropriate unit development working groups.
- Evaluating the effectiveness of our policy through statistical analysis of candidate’s results and monitoring our complaints procedure.

Policy on Accepting Pregnant Candidate on a Course

It is unlawful sex discrimination to treat women less favourably because of their pregnancy. The STA recommend requesting a written medical statement from the candidate to support her participation in the course. The STA provide a downloadable Pre-Course Health Declaration to be signed by the candidate.

Possible risks that should be considered associated with the poolside environment are:

Lifting or carrying heavy loads
Standing or sitting for long periods
Exposure to toxic substances
Long working hours

For further information:
HSE infoline: 08701 545500
Website: www.hse.gov.uk

Please see our downloads section at: www.sta.co.uk for the Pre-Course Health Declaration form.

Return of STA Manuals

Excess manuals must be returned to the STA at the expense of the Course Organiser. Manuals will only be accepted for full credit on the following conditions:

The manuals are returned to the STA within 2 months of the original course start date.
The manuals are unused and in perfect condition.
The manuals were purchased in respect of the course for which they are being returned (i.e. they have not been transferred from an earlier course).
The Return of STA Manuals Form is completed in full and signed by the course organiser, downloadable from the Downloads section of the STA website (www.sta.co.uk)

If the STA is unable to issue a credit, we will inform the course organiser.